Get In Touch

CONTACT US

Real people, real answers. Our support team is ready to help Monday through Saturday — by phone, email, or web form.

SEND US A MESSAGE

Average response time: under 2 hours during business hours.

MESSAGE SENT!

Thank you for reaching out. A member of our team will respond within 2 business hours.

For urgent matters, please call us directly at +1 (888) 555-0195.

QUICK ANSWERS

Most common questions — answered instantly.

How do I check my application status?

Log in to your account at activehours.us or call our support line. Have your application reference number ready.

I need to change my repayment date. What do I do?

Contact us at least 3 business days before your due date by phone or email. We'll review your options and respond same day.

How do I request a loan extension?

Call or email us before your due date. Extensions are available in most states, subject to applicable state regulations and an additional fee.

Where do I send a legal or regulatory notice?

Address all legal correspondence to: ActiveHours LLC, Attn: Legal Dept., 1234 Financial Ave Suite 500, Wilmington DE 19801. Or email legal@activehours.us.

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Phone Support

Speak directly with a loan specialist. No automated phone trees — a real person picks up.

+1 (888) 555-0195

Toll-free within the United States

Monday – Friday8:00 AM – 8:00 PM ET
Saturday9:00 AM – 5:00 PM ET
SundayClosed
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Email Us

For general support and loan inquiries:

support@activehours.us

For legal and regulatory matters:

legal@activehours.us

For media inquiries:

press@activehours.us
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Our Address

ActiveHours LLC

1234 Financial Ave, Suite 500
Wilmington, DE 19801
United States

* This is our legal mailing address. We do not accept walk-in customers — all services are provided online.

REGULATORY COMPLAINTS

If your complaint is unresolved after contacting us, you may file a complaint with the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov or call 1-855-411-2372. You may also contact your state's financial regulator.